Process: Reporting a Bug

March 12th 2024

Just dropping in with a quick update on our bug reporting process. We've been thinking about making things a bit more streamlined and, good news, we’ve found a simpler way to do it!

So, we’re bidding farewell to our old Zoho ways (it’s not you, it’s us) and embracing a fresh start with Microsoft Office 365’s “Planner”. It's getting a lot of love and attention from Microsoft, and we reckon it’s the perfect time to jump aboard. We’re also bringing back Zoho Desk into the mix. Here’s the lowdown on why this is awesome:

1. Spot a bug? Just shoot an email to our new simple address: ‘[e-mail]’. We will also linked our product’s chat widget to this email, so whether bugs are creeping in from within the team or from the clients, they’ll all end up in the same spot for us to tackle.

2. When you report a bug, we’ll hit you back right from the Desk, and our replies will pop up in your inbox.

3. We’re setting up auto-responses so that you’ll know right away that we’ve got your ticket.

4. No more logging into Zoho Sprint or Desk to check on your tickets – we're cutting out the middleman!

Bugs to be sent to: [e-mail]

We’ve already made the switch to Planner, and by tomorrow, we'll have the chat widget all cozy with Zoho Desk. We'll give you a shout when it’s ready to roll.

Starting now, you can send those bug to the new email. Remember to keep your subject lines clear and the details juicy in the email body. And don’t forget to include the BeB when needed.

We hope this switch-up makes your life a bit easier. Questions? Curiosities? Just want to chat? Hit me up anytime.